Shipping Policy

This website (Furicanes) is operated by Kriste Sprague, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Kriste Sprague, LLC/ Furicanes.

ORDER PROCESSING/SHIPPING TIME

All our orders are typically processed and shipped out from the USA within 1-14 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time. Please allow 1 to 24 hours for the tracking information to update. 

Shipping on our Amazon Associate products are based on your personal Amazon settings (Furicanes is not responsible for Amazon shipping).

 

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

COVID-19 SHIPPING DELAY NOTICE

Our suppliers have modified practices to keep their workforce and customers safe, customers may experience parcel delays. We will continue to be here to support you as our customer, before, during, and after the buying & shipping process. 

SHIPPING ADDRESS CHANGES

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we cannot alter the shipping address anymore. support@furicanes.com 

If you need to make changes on products purchased through our Amazon Associate site please contact Amazon directly (Furicanes is not responsible for Amazon address changes).

CANCELLATION
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product has been shipped out. 

 

If you need to cancel a purchase made through our Amazon Associate site please contact Amazon directly (Furicanes is not responsible for Amazon cancellations).

SHIPPING METHODS, COSTS, AND DELIVERY TIME

We make every attempt to offer standard shipping for free, within the USA. A few products  do require shipping fees. Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Furicanes is not responsible for shipping, damage or returns from our Amazon Associate  products (contact Amazon directly).

 

SHIPPING RESTRICTIONS

Our supplies are set up through us to ship in and from the USA. Some products to do not ship to Alaska and Hawaii. We do not ship worldwide.

Shipping on our Amazon Associate products are based on your personal Amazon settings (Furicanes is not responsible for Amazon shipping).

 

PACKAGES DAMAGED, LOST OR MISSING WHILE IN TRANSIT

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. If your package has arrived damaged, contact us and we will work with the supplier to provide a replacement or refund as soon as possible. This excludes products purchased through our Amazon Associates. Please contact Amazon directly.

 

For questions, support or problems please contact us by email at support@furicanes.com